FAQ

Frequently Asked Questions

FAQ

What do I need to do to get my digital key?

To get your digital key, download STAYmyway free App on your phone. You can find it in Google Play or the iOS App Store.

FAQ

When do I receive my digital key?

Once you have installed the STAYmyway Mobile App, you will receive: confirmation to your booking and before arrival you will get your key and room number.

FAQ

What do I do when I get to the hotel?

If you have checked-in online, you can go directly to your room skipping the reception desk.

FAQ

What if I access the hotel by car into the parking facilities?

With STAYmyway Mobile App you can go into the parking facility and then to the reception desk or the hotel lobby.

FAQ

Can I access my room even if bluethooth is off?

No. You have to activate it but don't worry, you will barely notice it in your battery consumption.

FAQ

Can I open the door from a distance?

Yes. You can open your room door from a distance of approximately 15 to 25 meters (50-80 feet).

FAQ

Can anyone access my room online?

No. Your lock is not connected to the internet. This means it is IMPOSSIBLE to access it with an internet connection. You can only open it via bluethooth being near with a 'digital key' assigned.

FAQ

When will the digital key be deactivated?

Your key will be automatically switched off at the time and date of the check-out.

FAQ

Can I check if my room is being cleaned?

Yes. It will come up on your screen until the service is finished.

FAQ

Can I receive messages outside the hotel?

Yes. STAYmyway message system is always online so you can contact the hotel anytime anywhere.

STAYmyway
STAYmyway is a smartphone activated keyless access control system for residents, guests, visitors and rental hosts. Manage access rights for your doors remotely in the cloud.